Your privacy isn't just a word in a document — it's a genuine commitment from Q22. We understand that entrusting personal information to any online platform requires real confidence. That's why we've written this Privacy Policy in plain language, not confusing legal jargon, so you know exactly what we do with your information.
Six ways q22 ensures your personal data remains safe and protected at all times.
All data transmitted between your device and Q22's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia. Your information cannot be intercepted while in transit.
Your personal data is stored on servers protected by multi-layered security measures, including strict access controls, continuous monitoring, and regular backups. Access to your data is granted only to authorised personnel.
You have the full right to access, correct, and delete your personal data held in the Q22 system. Data management requests can be submitted at any time through our customer support team, available 24/7.
Q22 has never and will never sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. Your data is not our business commodity.
You may opt out of any marketing communications from Q22 at any time. Communication preferences can be managed directly from your account panel without needing to contact customer support.
Q22 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of our data handling process is designed to ensure complete adherence to applicable data protection laws.
Note: This Privacy Policy explains how q22 collects, uses, stores, and protects your personal information when you use our platform. By registering or using q22, you agree to the terms of this Privacy Policy.
Q22 only collects information that is genuinely necessary to provide you with the best possible service. We do not collect excessive or irrelevant information beyond what is needed to operate our platform.
The categories of information we collect are as follows:
| Data Category | Example Information | Core Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications and delivery of important notifications |
| Financial Information | Bank account number, payment method, transaction history | Processing deposits, withdrawals, and payment verification |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection, and platform improvements |
| Activity Data | Game history, betting records, login timestamps | Account management, customer support, and regulatory compliance |
| Cookie Data | Language preferences, session settings, navigation data | Enhancing user experience and platform analytics |
Information you provide during registration, the KYC process, and interactions with our customer support team is collected directly from you. Technical data is collected automatically through cookie and analytics technology when you browse the Q22 platform.
Every piece of information we collect has a clear purpose. Q22 uses your personal data solely for the following purposes:
q22 Guarantee: We will not use your personal data for any purpose other than those stated above without obtaining your consent first.
Q22 treats your personal data as confidential information. We do not sell, rent, or disclose your personal information to any third party for marketing purposes. However, there are limited situations where data sharing is necessary for platform operations:
All third parties working with Q22 are required to comply with strict data protection standards and may only use your information for purposes agreed upon in their service agreements with us.
Like most online platforms, Q22 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse a website.
Q22 uses four main types of cookies:
You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Q22 platform.
Q22 stores your personal data on secure servers protected by multiple layers of technical and organizational security. The following are the key security measures we have in place:
Q22 retains your personal data for as long as necessary to fulfill the original purpose of collection, or as required by applicable law. Financial records are typically retained for seven years after account closure in accordance with Malaysian legal requirements. Data that is no longer needed will be securely deleted or anonymized.
While q22 implements comprehensive security measures, no system can guarantee absolute security. We encourage you to take your own protective steps as well, such as using a strong password and enabling two-factor authentication (2FA) on your account.
As a registered Q22 player, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
Request a copy of all personal data we hold about you.
Correct any information that is inaccurate or incomplete.
Request deletion of your data, subject to legal obligations.
Object to the processing of your data for direct marketing purposes.
Receive your data in a structured, machine-readable format.
Restrict how we process your data under certain circumstances.
To exercise any of the rights above, contact the q22 customer support team via live chat or the email address listed at the bottom of this page. We will process your request within 30 business days and may require identity verification before fulfilling it.
The Q22 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal information from minors. Should we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question.
If you are a parent or guardian who believes your child has registered a Q22 account, please contact our support team immediately so that appropriate action can be taken without delay.
The Q22 platform may contain links to or integrations with third-party services such as game providers or payment processors. This Privacy Policy applies to the Q22 platform only.
When you access third-party services through our platform, their privacy practices will apply and we are not responsible for how they handle your personal data. We encourage you to read the privacy policy of any third-party service you use.
Q22 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform improvements. Whenever this Privacy Policy is updated, the "Last Updated" date at the top of this page will be revised.
If there are significant changes to the way we handle your personal data, we will notify you via an in-platform notification or email at least 14 days before the changes take effect. Your continued use of the Q22 platform after those changes come into force will be considered your acceptance of the updated Privacy Policy.
Our recommendation: Review this Privacy Policy page periodically to ensure you are always up to date on how we manage your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how q22 handles your personal data, do not hesitate to reach out to us. Our data protection team is ready to assist you.
If you are dissatisfied with our response, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia, the regulatory authority responsible for PDPA compliance in Malaysia.
Q22 ensures every piece of your information is fully protected. Register an account today and enjoy a safe, transparent, and entertaining gaming experience alongside millions of players in Malaysia.