Online gaming should be a fun form of entertainment — not a source of stress or financial trouble. At Q22, we believe every player deserves to play in a healthy, balanced, and fully controlled environment. This page is our complete guide to ensuring your gaming experience always stays positive.
We provide a range of tools you can access directly from your Q22 account to keep your gaming experience in check.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, the Q22 system will automatically block any deposit that exceeds it. Any request to raise a limit only takes effect after a 7-day waiting period as an added layer of protection.
Set the maximum amount you are willing to lose within a given period. Once the loss limit is reached, you will be unable to continue wagering until that period resets. This is the best way to ensure your wallet is never impacted beyond what you planned.
Set a maximum play duration per session or per day. When your playtime reaches the set limit, the system will display a notification and encourage you to take a break. This feature is especially useful for players who tend to lose track of time when deeply engaged in a game.
Need a short break? Activate temporary break mode to suspend your account for 24 hours, 48 hours, one week, or up to six weeks. During this period, you will not be able to log in or make any deposits. Your account balance remains safe.
This is a stronger option compared to a temporary break. Self-exclusion closes your account for a minimum period of six months up to five years, or permanently. Once activated, no one — including the Q22 team — can reverse the exclusion before the period ends, for your own protection.
If you do not wish to receive bonus offers, promotional notifications, or Q22 advertisements, you can opt out of all marketing communications from your account settings. This helps reduce unplanned urges to play and gives you the space to unwind more peacefully.
Be honest with yourself. If you recognise yourself in any of the following signs, it may be time to seek help.
Spending beyond your set budget — You frequently find yourself spending more than planned and attempting to "chase" losses with additional bets.
Intrusive thoughts you cannot switch off — You often find yourself thinking about gaming even while doing other activities, working, or spending time with family.
Hiding your gaming habits — You hide your gaming activity from your partner, family members, or friends out of concern for their reaction.
Borrowing money to play — You use borrowed money, credit cards, or funds borrowed from others solely for the purpose of wagering.
Unable to stop even when you want to — You have tried multiple times to stop or reduce your gaming but have been unable to do so despite strong resolve.
Gaming as emotional escapism — You play to relieve stress, anxiety, sadness, or everyday problems, rather than purely for entertainment.
Answer the following questions honestly. The more "Yes" answers you give, the more likely you may benefit from support.
Have you ever exceeded the time or money limits you set for yourself before starting to play?
Have you ever returned to play the next day with the intention of winning back money you had lost?
Has your gaming activity ever caused arguments or tension in your relationships with loved ones?
Have you ever neglected bill payments, debts, or daily necessities because you used that money for gaming?
Do you feel restless, irritable, or on edge when you are unable to access your gaming platform?
Note: If you answered "Yes" to two or more questions, we encourage you to speak with someone you trust or reach out to Q22 support. Asking for help is a sign of strength, not weakness.
These simple habits can help you enjoy online gaming as a healthy and fun form of entertainment.
Before starting a session, decide on the exact amount you are comfortable spending and stick to it. Think of it like a cinema ticket — you are paying for entertainment, not making an investment.
Take a break of at least 10 minutes for every hour of play. Stand up, stretch, drink some water, and reassess how you are feeling before continuing.
Always remember that gaming is designed for entertainment. Winning is a fun bonus, but it should never be your primary goal or a guaranteed expectation.
If you have reached your loss limit for the day, stop. Chasing losses with larger bets is the most common trap that leads to serious problems.
Make sure gaming does not take time away from family, other hobbies, exercise, or social activities. A balanced life is the most important foundation for keeping gaming purely as entertainment.
Avoid playing when you are angry, sad, stressed, or under the influence of alcohol. An unstable emotional state can cloud your judgment and increase the risk of poor decisions.
Did You Know? Players who set limits before playing are reported to enjoy a more positive gaming experience and feel less regret after sessions compared to those who play without any plan.
Activate the Deposit Limit and Play Time Limit features in your account settings today. It is free, easy, and takes less than two minutes to set up. Players who use these features report higher levels of gaming satisfaction.
The Q22 support team is ready to help you set up self-control tools or discuss any concerns you may have.
[email protected]Answers to the most frequently asked questions by Q22 players about responsible gaming.
Q22 is more than just a gaming platform — we are a gaming partner that genuinely cares about your well-being. Register today and enjoy a safe, responsible, and truly enjoyable experience with the Malaysian gaming community.
Q22 is fully committed to responsible gaming. If you need help or support, reach out to our team via 24/7 live chat on the Q22 platform.