Terms and Conditions Q22 – Complete Platform Usage Guide

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") are a legally binding agreement between you ("User" or "Player") and q22 ("Platform", "We"). This Agreement governs your use of the q22 website and all services provided through this platform.

By accessing, registering for, or using any part of the Q22 platform, you confirm that:

• You have read and fully understood these Terms and Conditions.
• You are at least 18 years of age.
• The use of online gambling services is legal in the jurisdiction of your place of residence.
• You agree to be bound by all terms stated herein.
• You are not acting on behalf of any third party.

If you do not agree with any part of these Terms and Conditions, you are advised not to use the q22 platform. Continued use following notification of changes to the terms is considered acceptance of the updated terms.

2. Eligibility to Use the Q22 Platform

To be eligible to use q22 services, you must meet all of the following requirements without exception:

• Age limit: You must be at least 18 years of age at the time of registration. Q22 takes child protection seriously and will carry out age verification when necessary.
• Legal eligibility: Online gambling must be legally permitted in the country or region where you reside. It is your responsibility to confirm this before registering.
• Mental capacity: You must have full mental capacity to make rational and responsible financial decisions.
• Non-restricted nationals: You are not located in any restricted territory as designated by Q22 from time to time.

Q22 reserves the right to request identity verification documents at any time to confirm a player's eligibility. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

3. Account Registration and Management

Each individual is only permitted to register and hold one q22 account only. Registering multiple accounts using different names, email addresses, phone numbers, or payment details is strictly prohibited and constitutes a serious violation of these Terms and Conditions.

During the registration process, you are required to:

• Providing accurate, complete, and up-to-date personal information, including your full name, date of birth, email address, and valid phone number.
• Creating a strong and unique password for your q22 account.
• Do not share your login credentials with any other party.
• Notify q22 immediately if you suspect your account has been accessed without authorization.

Q22 conducts an identity verification process (KYC — Know Your Customer) as part of our standard procedures. You may be asked to submit a copy of your identification document, proof of address, or proof of payment method. This process is to protect the security of your account and ensure compliance with regulatory requirements.

4. Deposits and Payment Methods

Q22 accepts deposits via a range of secure local Malaysia payment methods integrated into our platform. All financial transactions are protected by 256-bit SSL encryption.

Supported deposit methods include:

• Online bank transfer (FPX) — all major Malaysia banks
• Touch 'n Go eWallet
• GrabPay
• Visa/Mastercard debit and credit cards
• Other local payment services listed on the Deposit page

Deposits are typically processed and credited to your account within minutes. Q22 does not charge any additional fees for deposits; however, third-party payment providers may apply their own charges, which are beyond our control.

Minimum and maximum deposit limits vary by payment method and account level. The latest limits can be found in the Deposit on the platform. You may only deposit funds using a payment method registered in your own name — deposits on behalf of another person are not permitted.

5. Withdrawals

Players who meet the withdrawal conditions may submit a withdrawal request at any time through their account dashboard. All withdrawals are processed to the same payment method used for the deposit, or to a verified bank account registered in the player's name.

Withdrawal conditions that must be met:

• Completed and approved identity verification (KYC).
• Any wagering requirements associated with a received bonus have been fully met.
• Withdrawal requests use the same payment method as the most recent deposit (subject to availability).
• The account is active and not under any suspension status.

Q22 aims to process all withdrawals within 24 business hours. In certain cases, withdrawals may require additional security reviews that could extend the processing time. q22 is not responsible for any delays caused by third-party financial institutions.

6. Bonuses, Promotions and Wagering Requirements

Q22 offers a variety of bonuses and promotions to new and existing players. All bonuses are subject to specific conditions stated in each promotional offer. The general conditions applicable to all q22 bonuses are as follows:

• Wagering requirement: Each bonus has a wagering requirement that must be fulfilled before bonus funds can be converted to cash eligible for withdrawal. The wagering ratio is clearly stated in each offer.
• Validity period: Bonuses must be used within the specified validity period. Any bonus not used within this period will expire automatically with no compensation.
• One active bonus at a time: Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Wagering limit while a bonus is active: While a bonus is active, a maximum bet per round applies as stated in the bonus terms. Bets exceeding this limit may result in the bonus being voided.
• Eligible games: Not all games contribute equally toward wagering requirements. Slot games typically contribute 100%, while table games may contribute at a lower rate or not at all.

Q22 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. If there is suspicion that a bonus is being abused, q22 reserves the right to void the bonus and all associated wins.

7. General Game Rules

All games offered on the q22 platform use a Random Number Generator (RNG) verified by an independent certification body. This ensures that every game outcome is random, fair, and cannot be manipulated by any party, including q22 itself.

• Players are fully responsible for understanding the rules of each game before playing.
• Any technical disruption during gameplay will be resolved based on q22 server records, which are considered final.
• The use of automation software, bots, or third-party assistance tools to aid gameplay is strictly prohibited.
• In Live Casino games, instructions given by the dealer are final and cannot be disputed.
• Q22 reserves the right to void bets or rounds if there is a technical error or obvious mistake in the game display.

8. Account Security and Player Responsibilities

You are solely responsible for keeping your q22 account login credentials secure. q22 will never ask for your password via email, SMS, or live chat.

• Never share your username or password with anyone.
• Use a unique, strong password that is not used for any other account.
• Enable two-factor authentication (2FA) for an extra layer of security whenever it is available.
• Log out of your account after each session, especially when using a public device.
• Notify the Q22 support team immediately if you suspect any suspicious activity on your account.

Q22 is not liable for any losses arising from a player's negligence in safeguarding their account credentials.

9. Account Closure and Suspension

Q22 reserves the right to suspend or close a player's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspicion of fraud, money laundering, or other illegal activity.
• Registering more than one account.
• Providing false information during registration or the KYC process.
• Use of unauthorized software or manipulation of the game system.
• Abusive or threatening behaviour directed at q22 support staff.

Players may also request the closure of their own account at any time by contacting the q22 support team. Before the account is closed, all outstanding withdrawal conditions must first be fulfilled.

10. Responsible Gaming

Q22 is fully committed to promoting responsible gaming. We provide a range of self-control tools accessible directly from your account settings:

• Deposit limit: Set daily, weekly, or monthly deposit limits.
• Loss limit: Set a maximum loss limit within a specified period.
• Play time limit: Limit the time you spend on the platform each session.
• Cooling-off period: Temporarily suspend your account for anywhere from 24 hours up to 6 weeks.
• Self-exclusion: Close your account for a longer period if needed.

If you feel that gaming is starting to affect your daily life, please seek help. Learn more about available support resources on the Responsible Gaming ours.

11. Limitation of Liability and Disclaimer

The q22 platform is provided "as is" without any express or implied warranties. To the extent permitted by applicable law, q22 is not liable for:

• Any service disruption caused by system maintenance, technical failure, or circumstances beyond our control.
• Losses incurred due to internet connection failures on the player's end.
• Game results disputed outside the designated appeal period.
• Indirect, incidental, or consequential losses arising from the use of this platform.

Q22's total liability to any player shall not exceed the total amount deposited by that player in the 12 months preceding the claim.

12. Amendments to Terms and Applicable Law

Q22 reserves the right to amend, modify, or update these Terms and Conditions at any time at our discretion. Any significant changes will be communicated to registered players via in-platform notifications or email at least 7 days before the changes take effect.

It is your responsibility to review these Terms and Conditions periodically. Continued use of the Q22 platform after any updates to the terms constitutes your full acceptance of the latest version.

In the event of any discrepancy between a translated version of these Terms and Conditions and the original Bahasa Melayu version, the Bahasa Melayu version shall prevail and apply.